Content Marketing 101

Nov
26

What Is Content Marketing?

Content marketing is a catch-all phrase to describe the use of content to attract people, convey marketing messages, and lead people to take a desired action.

One obvious example is a blog which provides content demonstrating our specialist knowledge in a given niche. We are sharing information, and we do so for free, however our underlying agenda is to engage people in order to sell our professional services or products, or our message.

Why Adopt A Content Marketing Strategy

Conventional marketing approaches, which may involve publishing sales copy, as seen in brochures, or on landing pages, don’t tend to provide information of high value. This type of content is usually a description or depiction of a service or product, and little more. It is disposable.

Content marketing is about creating and distributing genuinely valuable information, that remains valuable over time. It is less direct than conventional marketing, but can be considerably more effective, as many people are put off by low-value sales pitches.

In a sea of information noise, valuable content stands out. It gives us more opportunity to engage customers.

Content marketing can be cost effective. If we run a PPC campaign, we may budget $x per week, but we know that when the spend stops, so does the traffic. By contrast, if we spend the same amount producing and marketing a piece of content, we may receive ongoing visitors over time with little or no additional cost per visitor.

The Middle Man Is Disappearing

Everyone can be a publisher.

The invention of the printing press changed the world. It enabled the mass production of books, which up until the 1400s had been the domain of scholars. Anyone with access to a printing press became a publisher, and could spread their information far and wide, so long as they had access to a distribution network.

Publish. Distribute. Profit (or whatever your aim happens to be).

The Internet was an even greater invention. Not only can we publish, but we can distribute to everyone else in the world, so long as they have an internet connection, at the touch of a button.  The middle-man is being disintermediated. The third-party publisher is becoming increasingly obsolete.

These people used to be the gatekeepers. The economics of distribution served as a barrier to production, even if you did have access to a printing press, or typewriter. As a result, there was a lot less published content in the past than there is today. It is now estimated that the internet consists of 5.7 terabytes of content, and it is growing rapidly every second.

Given there is so much content being produced, and only so many humans with limited time to read it, it is clearly not enough to just publish and hope people will come. Instead, we must devise strategies to actively market content in order to fulfill our business objectives.

What Is Content?

Content is whatever you choose to create.

In terms of content marketing, it is content an end user will find valuable. The content you create should be the content your chosen audience will most likely respond to, and engage with.

Many people assume that they should create content first, then seek an audience. However, the most effective content marketing finds an audience first, and then works backwards to create content that meets audience demand.

Devising A Content Marketing Strategy

There are two parts to content marketing:

  • Creating appropriate content
  • Getting your content seen

When devising your content marketing strategy, it’s a good idea to think of this process back to front. First, establish the market demand for the content, then create the content to supply that demand.

You can gauge demand by using keyword research. If you’re familiar with this topic, feel free to skip this section. If keyword research is new to you, then you’re about to discover one of the most powerful techniques in marketing.

Keyword Research

We start by gauging existing demand.

A great way to do this is to use a keyword research tool. There are various keyword research tools, and they all operate in much the same way. They collect keyword search data i.e. the keywords people use to search on search engines and count how many times people use certain keyword phrases. The aim is find existing streams of keyword traffic that relate to your niche.

You then build content around these keyword terms, thus satisfying demand you already know exists.

Step One: Business Analysis

The first stage of keyword research doesn’t involve a keyword research tool. The first step is to clearly define your niche and potential customers.

Imagine we’re running a wallpaper hanging business. This business has determined their customers are people who have already purchased wallpaper, or will soon do so from another supplier, but want to know how to either hang it themselves, or get someone to do it for them.

This wallpaper hanging service makes money by selling people their hanging service, or by selling them tools to get the job done themselves. These tools include seam rollers, brushes, pasting tables and instructional e-books and DVDs.

It’s important to be clear about what you offer, who your customers are, and what you want them to do. Once you have this clear in your mind, it makes it much easier to choose the right keywords. Also, you won’t waste time and money on keywords that won’t result in the action you desire.

For example, there wouldn’t be as much value in targeting terms such as “designer wallpaper” as our example business does not sell wallpaper.

Content is time consuming and expensive to create, so spending a little time on business analysis is time well spent! Brainstorm a list of keywords your customers might use. Look at your competitors sites for inspiration. Once you have a list of your chosen keywords terms…

Step Two

Log into Google Keywords.

Create an Adwords account, or if you don’t wish to create an account, provide the type in characters. In the “word or phrase box”, enter a keyword from your list.

Google will show you your keyword term, plus related keyword terms, and give you an idea of how many times people have searched for each keyword term.

 

As we can see from this result, there are a number of keyword terms that would provide a great basis for our wallpapering businesses content marketing strategy. The keyword phrase “how to hang wallpaper” has around 14,800 searches per month, and gels nicely with our business case. “Wallpaper hanging instructions” only has 170 searches per month, but it might be a great term to target given this business sells ebooks providing instruction on how to hang wallpaper.

Repeat this process for all your keyword terms, thus building up a list of possible, relevant terms. These keyword terms become headings and topics for your content production.

You can, of course, use a variety of different keyword tools, which will give you slightly different information. However, don’t get too bogged down in the numbers. A rough idea of keyword volume is good enough, because you don’t yet know what content will work best in terms of achieving your business objectives.

For example, a keyword may have a high search volume, but your competitors have also noticed this fact, and have provided a lot of information on this topic. This means it’s more difficult to rank well for that term.

It’s also possible the keyword term doesn’t translate into business value. The only way to know for sure is to publish information and track results. It’s best to try and pick highly relevant terms that have existing demand but the content offered by your competitors is either non-existent, or of low-quality.

Also keep in mind that by publishing content and monitoring results via your analytics, you’ll create a rich keyword data set of your very own. Your keyword logs will reveal the search terms under which visitors have found your content. These keyword terms will likely be variations on the keyword terms you targeted and may not show up in keyword research tools. This information is gold and difficult for your competitors to acquire. This data will give you more ideas for appropriate content in future, or ideas on how to tweak your existing content to better meet visitor needs.

In this respect, we’re constantly iterating around what users actually want, as opposed to what we imagine they want.

Trends

Other tools that can help you decide on what content to publish include trend spotting tools. Here’s a good list.

One good way to use trend data in a content marketing strategy is to look for fast breaking trends and, if they are associated with your niche, publish content on the trend topic in order to capitalize on the growing interest. This approach is particularly suited to news-driven content. Let’s look at one trend tool in a bit more detail, as it’s free and therefore readily accessible.

Google Trends

Google Trends, like the Google Keywords tool, shows how often a keyword term is searched for relative to the total search-volume across various regions of the world. This tool was split out into Google Insights For Search, but Insights has been shut down and reintegrated back into Google trends.

 

Google Trends is a great tool for comparing the relative popularity of one term against another. However, it’s most compelling use is to spot rising trends relating to your keyword area. Content that caters to a new, rapidly growing demand has a high chance of success because chances are there isn’t a lot of existing quality content on the topic yet.

We can also see which regions are most interested in these trends. For example, wallpapering appears to highly popular in the UK. This might be a good regional target audience for our company.

Another tip: look for “where do I” + keyword questions. For example, if you constantly monitor “where can I” + wallpaper in Twitter, you could respond to relevant tweets, in real time, and post your URL. It’s also a great way to gauge what is really on people’s minds. Our wallpapering company might assume people want wallpaper services and tools, yet they might spot a lot of questions about removing existing wallpaper that they hadn’t considered or emphasised. Also use variations, such as “how can I”, “anyone know”, etc.

This type of research can help make our FAQs pages more relevant, too. After all, we have clearly documented evidence that the questions we answer really are frequently asked questions!

Types Of Content

The internet is a rich, multi-media environment.

Use Google Keywords and search for categories of information relating to your niche i.e. wallpapering + video, wallpapering + photos, wallpapering + white papers. This way, you can gauge demand for each type of content before you create it.

Consider:

Video – creating video is getting easier and easier as cameras and editing software becomes ubiquitous. Video is particularly good for demonstrating procedures or for anything that is action oriented. Pay careful attention to lighting and sound as these areas can make a video appear cheap if done poorly.

Infographics – an info-graphic is a graphical representation of information. The London Tube map is a famous example of an info-graphic  Today, marketers use info-graphics to draw attention by visualizing data.

Articles – How-to articles, advice, promotion, descriptions, stories, and anecdotes.

Audio – radio shows, music, podcasts, spoken word, and interviews

Photos – you know the drill! :)

White papers – authoritative report or guide that helps readers understand an issue. Typically, white papers make an argument as to why one product or service is the best option to solve a business problem. They can take the form of a backgrounder, a set of tops, or pose a problem and a solution.

Case studies – case studies are research, bringing together data and analysis, and making observations about the results. An example of a case study could be how you approached and solved a problem for a client.  These are especially useful when the results can be applied universally.

News – the latest news, gossip, or insider industry information.

Blogs – a less formal take on news, typically heavy on opinion and discussion. Also consider forums.

Tweets – you can use Tweets to get known for covering a particular niche of information.

Why Is Content Marketing Becoming More Important

The main advantage of content marketing is that it is enduring.

Unlike a PPC campaign, which stops when you stop paying, content can endure for many years. The cost of hosting content is almost zero, so there is little reason to delete it once created.

“Evergreen content” – which means content that will always be relevant – can draw visitors many years after publication. For example, the activity “hanging wallpaper” doesn’t really change much, so if you wrote a definitive article and made a video on how to hang wallpaper, it will stay relevant over time. Contrast this with news, which has a short shelf life i.e. is useful only so long as it is new, before it’s replaced by more recent news.

Your content should also be engaging. The internet is changing rapidly from a top-down publishing medium to a relationship medium. You could just publish, and the reader could passively consume your content, however content can be made a lot more engaging if the reader can interact with it. Given the opportunity, they may comment on it. They may share it with their friends via social networks. They may write about it on their blogs. They may repurpose it and make something else out of it, and redistribute it again.

This activity can make your content more usable and extend your reach. Viral marketing is based on this idea i.e. where one person takes a message and then spreads it, and then ten more people spread it, and so on.  Think about ways to make this happen. How can you encourage people to share your content with others?

Master Of Your Niche

For a content strategy to work, you need to establish authority.

Are you the go-to person in your niche? Are you one of the few go-to people in your niche? If not, then it’s going to be difficult to establish authority. Lack of authority will undermine a content marketing strategy as it’s only human to question if someone is worth listening to before we give our time to them.

There are many ways to establish authority. The hard way is to spend a lot of time challenging  established competitors. An easier way is to go where there aren’t many – or any – competitors. One way to do this is to redefine your niche. Go more granular until you find some clear space.

Here’s a great example of this in action.

Craig focuses on a narrow niche – the quality score in Google Adwords. This is not to say Craig is not an authority in other areas, he may well be, but his detailed content and razor sharp focus certainly help establish him as the  authority on the quality score.  By doing so, he’s not competing directly with every other PPC expert. He’s created his own clear space.

If you want to compete with established authorities, then one good tactic is to associate yourself with thought leaders in that niche. You could guest post on their blogs, interview them, get links from them, be seen with them, and so on. Sometimes, we can even get away with not being an authority, but be considered one, simply by association. If you have a guest post published on no-nameblog.blogspot.com is not going to carry as much weight as having the exact same article published in the New York Times. Look to leverage the existing reputation of publishers.

Demonstrate Mastery

Once you’ve decided on your niche, you should then demonstrate mastery. This helps establish trust, which leads to engagement. You will likely receive more links (nobody provides legitimate links to non-authorities, unless paid to do so) and have more people contact you than if you provide mediocre content.

It’s almost impossible to provide too much detailed information. In our wallpaper hanging company example, they might create a half hour video on wallpaper hanging, backed by ten articles outlining each step in detail. They show the tricks of the trade, the problem areas, and how to achieve the best finish.

Now, some people will consume this information and undertake the wallpapering job themselves. However, most people will see it as a demonstration of mastery, which builds trust, meaning they are more likely to call this company. The company has demonstrated they can do the thing they are  selling – wallpaper hanging. This wouldn’t be nearly as effective if they just wrote a few hundred words of copy saying how great they are at wallpaper hanging.  

Show, don’t tell.

The same goes for cooking shows. Most people who watch cooking shows don’t cook the recipes being demonstrated. Why not? Because people have other constraints. They may lack the time. They may have other things they need to do that have a higher priority. In the end, they watch the show, then go to a restaurant i.e they let the professionals do it.

Yes, you’ll always have those who do-it-themselves, but they were never really your customer anyway. If you didn’t offer this content, they’d just find it from somewhere else. However, our wallpaper company can still sell these people wallpaper hanging tools! After all, they’ve just shown them a video demonstrating how to use them.

This is business value being built on top of providing valuable information for “free”.

Building Brand Through Content

If you become the trusted authority in your niche, you are creating a strong brand by default.

The value of brands lies not in the logo or symbols, but what those logos and symbols represent. The Apple brand is not just an Apple logo, or a look, it’s about the experience of buying, owning and using an Apple product. While no company is perfect, Apple don’t do half the job well, and then let the quality drop for the other half. Brands typically need to be consistent in order to be valuable.

Likewise, a content strategy should be based on delivering consistent quality. This is a change in approach that was common on the internet a few years ago. Before the Panda/Penguin updates, Google rewarded content, so people produced a lot of content. The more content you had, the more visitors you could likely attract. This was the basis of the content farm strategy and it resulted in a lot of poor quality content.

However, the emphasis is shifting towards quality and this trend will continue.

Therefore, a sound content marketing strategy should be based on producing high quality, valuable content. Although the rhetoric doesn’t always match the practice, Google tend to reward quality over quantity.

But there’s a better reason to orient around quality.

Given that publishing on the internet is so easy there will be a lot of noise. Everyone wants to find the signal amongst the noise. Producing mediocre content is easy. That is no barrier to entry. Producing quality content is more difficult, so many people won’t even attempt it.

Quality is a means of standing out.

What Does Quality Mean?

It’s ephemeral, but most of us know it when we see it. Quality content is typically “better” when compared to what is available elsewhere. It has more depth, more insight, more relevance.

Content must, above all, be relevant. To be sure we’re providing relevant content, we should test. We can look at engagement and performance metrics to see what content our audience likes the most and produce more of the same. We should produce less of the content they don’t engage with. In the end, quality, for our purposes, comes down to what the audience thinks is most relevant to them. It’s the content they engage with.

Imagine if our wallpaper company produced high quality content, most of the time, but also produced some low quality content of dubious value. This could undermine the brand they have worked so hard to create. In this scenario, it would be better to cut or improve the poor quality content rather than risk the trust relationship they’re trying to establish.

Push It Out There

After having determined your audience and created the content – what next?

Network.

If you’ve done everything right from an SEO point of view, your content should start to generate visitor traffic, views and engagement. Visitors will arrive via search engines, and any other site on which your content is hosted, such as YouTube.

If you’re lucky, this activity continues to grow as people discover your content, tell friends about it, and link to it. More likely you’ll see some traffic, but growth, if any, will be somewhat slow. This is why we need to actively market content. We need to adopt PR strategies. PR – public relations – strategies are mostly about networking.

It’s important to build, cultivate and grow a network of like-minded people as it’s much easier to spread your message far and wide if other people are prepared to do it for you. Given the popularity of tools such as Twitter and Facebook, building effective networks has never been easier.

Here are a few things to consider:

Be where your customers are: don’t expect them to come to you. You need to go where they are, and attract them to you. If your customers spend a lot of time on Facebook, you need to be on Facebook and engage with them there.

Go where your competitors are: if your competitors are posting on YouTube, you should be there, too. Check out their followers on Twitter. Make their followers your followers. Make a note of their most popular content, and their least popular content. Learn from their successes, and mistakes.

If You’re B2B, You need to be on Linked In: And even if you’re not, you still should be. LinkedIn is a professional network of contacts that is fast replacing the resume. It also includes, a place for the membership to ask and answer questions. Not only is this a great way to connect with movers and shakers, it’s a great way to see what problems people are having, and how they phrase and articulate those problems.

Forums & Blogs: Find the forums and blogs that relate to your niche. In the case of forums, sign up and participate.

It’s a great idea to publish thoughtful, valuable pieces on forums as a lot of forum posts tend to be low value. It’s not that difficult to stand out from the crowd. Such posts are almost always appreciated, not least of which by forum owners who typically encourage people to provide quality information, which in turn boosts the value of their forum. You’re giving away content in order to get in front of an established audience.

Likewise, adding thoughtful blog comments will get you on the radar of the blog owner, and readership, who may follow your links back to your site.  Again, this is leveraging an existing audience in order to boost traffic to your own site.

A common practice is to guest post on someone elses blog, which is an even better way to get in front of their audience. Before you make an approach, be sure to study their previous posts and editorial policy as blog owners are unlikely to want off-topic posting. They will like the fact you’re offering them free content, but only if that free content is unique and of sufficiently high quality.

Forums and blogs are also great places to foster professional relationships. Typically, you’ll find like-minded and enthusiastic people, especially moderators and blog owners. Help them, and they’ll help you.

Giving forward works.

Press Releases – this is traditional PR activity, but can be a bit hit and miss. Use services such as PRWire to distribute your press releases. Remember to include links back to your content.

The value of press releases has been diminishing as social networks provide a somewhat richer, two way experience, but there is still a lot of traditional media who use press releases. Keep them relevant, targeted and interesting.

Email marketing – Email marketing is still powerful because people regularly use email. People have learned to block out spam, so your messages must be targeted, and relevant. Preferably, you should be building your own list from your site as this becomes a valuable database from which you can remarket to existing customers.

Rinse & Repeat

It’s tempting to publish, market, then forget.

Certainly, when it comes to evergreen content, your content may stand the test of time. However, content can appear stale over time, which is why we should adopt a regular maintenance schedule or audit.

Keep an eye on your top performing content and add to it and make it richer, where necessary, in order to keep it fresh. Nurture it. This doesn’t matter so much for less popular content, however non-performing content should be archived or moved down the hierarchy in order to re-focus attention on your your popular content.

One way to ensure content is performing well is to assign goals to specific content. For example, “our news section should have 1,000 email subscribers six months from now”. The goal should be aligned with a business requirement i.e. “we know 3 in every 100 subscribers become repeat buyers, so we should devote resources to growing our email list”.

We could also devise engagement metrics, such as bounce rates, to see if people are reading our content, as opposed to just clicking back. If we’re getting a lot of traffic to a piece of content, but people click back at a high rate, it means we’re likely got our topic right, and our marketing right, but we haven’t followed through on the delivery.  Look for any pieces of content that meet this criteria and look to revise content, as necessary.

These types of audits also ensure we stay consistent. Consistency is particularly important when it comes to brand. If people come to expect a certain level of quality from you, then the existence of low quality content may compromise your brand value and positioning. Either remove or improve such content.

I hope that’s given you some ideas! Good luck with your content marketing.


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One Comment on “Content Marketing 101”

  1. Tommy Says:

    Great post!

    Many people forget that content is more then just text, its images, videos, documents etc.

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